HELP WITH YOUR DOWNLOAD
Let’s get you
to the right place.
For a file or formula question, contact The Digital Ease Studio through the marketplace where you purchased.
Keep your purchase and question together.
Use your Etsy order or Gumroad receipt to find the seller contact option. Tell us the product name, the tab or cell involved, what you expected, and what happened instead.
Use fictional or anonymized figures. Do not send bank details, passwords or customer information. Custom setup, data entry and marketplace integrations are outside these downloads.
Having trouble importing?
Download and unzip on a desktop computer. Upload the XLSX file to Google Drive, open it with Google Sheets, then use File → Save as Google Sheets if it opens in Office-editing mode. Review START-HERE.txt and the worked example before entering your records.
An older DocumentEase purchase?
For the previous engineering documentation products, use the support information from your original receipt, or the previously published address support@documentease.dev. Keep your original purchase and license records.